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Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging it was received.

In order to receive your refund please follow the steps below:

1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
2. To return your product, please send us an email at info@kargenix.com with your reason for return. Please include pictures or video of the product that supports your claim. Upon approval you will receive the address of the closest warehouse where you can mail the product you would like to return.
3. To assure your refund please use a traceable mail service, we will not be responsible for lost or missing returned packages. (You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If we issue you a return label the shipping cost will be deducted for you refunded. Please make sure you send the item back as a gift as we don't cover custom fees for returns).
4. Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

You can always contact us for any return question at info@kargenix.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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